Accessories, Spare Parts, Services

PARTS4U Terms and conditions

TERMS AND CONDITIONS FOR RENAULT TRUCKS PARTS4U CARD


INTRODUCTION

The Renault Trucks PARTS4U Card promotion is operated by Renault Trucks UK Ltd of Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5FT.  It provides benefits for Renault Trucks PARTS4U Cardholders to benefit from promotional offers from participating Authorised Renault Trucks Dealers including the purchase of parts at a discounted price using vouchers.  The conditions of use of the Renault Trucks PARTS4U Card are defined in these Terms and Conditions.

  1. DEFINITIONS - In this document
    1. ‘We’ and ‘Us’ refer to Renault Trucks UK Ltd.
    2. ‘You’ and ‘Your’ refers to the registered Renault Trucks PARTS4U Cardholder.
    3. ‘Your Dealer’ refers to the participating Authorised Renault Trucks Dealer whom you have nominated when registering for the Renault Trucks PARTS4U programme.
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  3. AGREEMENT
    1. ‘We’ and ‘Us’ refer to Renault Trucks UK Ltd.
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  5. ELIGIBILITY
    1. Companies, partnerships, sole traders and individuals over the age of 18 are eligible to apply for a Renault Trucks PARTS4U Card provided a valid residential or business correspondence address in the UK is made available. Request should be made via www.rtparts4u.co.uk
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  7. THE CARD
    1. The Renault Trucks PARTS4U Card issued will be in the applicant’s name and provided with a unique number. It shall remain the property of Us. It must be produced to Your Dealer when You want to benefit from promotional offers. Your Dealer is responsible for the fulfillment of the Renault Trucks PARTS4U programme and the benefits You may obtain and any query or dispute connected with this must be referred to Your Dealer in the first instance.
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  9. BENEFITS
    1. To benefit from promotions using the Renault Trucks PARTS4U Card You must produce the Card at Your Dealer who will enter the unique number in their computerised parts system to validate eligibility. In addition the right is reserved to request proof of identity. While every attempt is made to ensure the availability of benefits there may be occasions when a product is unavailable and no rights may be derived from the above.

  10. LIABILITY IN CASE OF LOSS, MISUSE, THEFT OR TERMINATION

    1. Neither We nor Your Dealer accept any liability for misuse of the Renault Trucks PARTS4U Card nor arising from loss, theft or in the event of termination of participation in the Renault Trucks PARTS4U Programme howsoever caused.
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  12. LOSS OR THEFT OF THE RENAULT TRUCKS PARTS4U CARD

    1. Any loss of the Renault Trucks PARTS4U Card must be reported by You to Us via rtparts4u@renault-trucks.com. On receipt of such notification We will block the card so that it can not be used and You will not be responsible for any misuse. A new Renault Trucks PARTS4U Card will be provided on request.

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  14. DATA PROTECTION
    1. The data You provide to Us at the time of application will be retained by Us and Your Dealer. Additionally records of your parts purchases will be analysed and this data will be used to tailor specific offers to You in accordance with Your purchase patterns and for marketing purposes.
    2. All data will be treated in accordance with all applicable legislation and will not be passed to any third party save insofar as it is necessary to process Your purchase.
    3. You have the right for Your data not to be used for marketing purposes including receiving tailored offers. This right may be invoked by notification via email address rtparts4u@renault-trucks.com
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  16. USE OF TRADEMARKS AND OTHER INTELLECTUAL PROPERTY
    1. All intellectual property rights relating to Renault Trucks
    2. 4U remain with Us and/or those from whom We have obtained a licence.
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  18. WEBSITE
    1. We shall do our best to ensure as far as possible that the websites employed by Us are virus-free, but unfortunately We are unable to guarantee this. You are recommended to use virus-screening software in accordance with normal commercial best practice.
    2. We may modify information on the website at any time without prior notice.
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  20. PRIZES, OFFERS AND CAMPAIGNS
    1. All prizes, offers and campaigns are offered subject to availability and for the validity period specified for the individual offer. While every attempt is made to depict prices, features and descriptions accurately these should be regarded as indicative and not of a binding contractual nature.
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  22. DISCOUNT VOUCHERS
    1. Discount vouchers can only be used at Your Dealer to purchase a single item of the product indicated. The discount value indicated on the voucher will be deducted from the recommended retail price of the product. Vouchers can not be used in conjunction with any other promotion nor for items not available from Your Dealer’s stock. You must produce your card to Your Dealer when You want to benefit from promotional offers.
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  24. TERMINATION OF PARTICIPATION
    1. You may terminate your participation in the Renault Trucks PARTS4U Card promotion at any time via email address rtparts4u@renault-trucks.com, upon making such notification You should destroy Your Renault Trucks PARTS4U Card.
    2. We may terminate your participation in the Renault Trucks PARTS4U Card promotion if no purchases have been made using your Renault Trucks PARTS4U Card for a consecutive period of 12 months. You may prevent this by informing Us via rtparts4u@renault-trucks.com that You wish to retain the Renault Trucks PARTS4U Card when it shall remain valid for a further period of 12 months. At the end of this further period if no purchases have been made We may terminate Your participation by cancelling the registration of your Renault Trucks PARTS4U Card.
    3. Your participation in the Renault Trucks PARTS4U promotion will terminate if Your Dealer is no longer part of the Renault Trucks Authorised Dealer network but in such a case you will have the option to select another Renault Trucks Authorised Dealership via www.renault-trucks.co.uk
    4. If You have acted in breach of these Terms and Conditions, including by the provision of inaccurate or incomplete information and misuse of the Renault Trucks PARTS4U card, We reserve the right to terminate Your registration with immediate effect. In this case Your Renault Trucks PARTS4U card will be deactivated and rendered invalid.
    5. TERMINATION OF RENAULT TRUCKS PARTS4U CARD PROGRAMME OR TERMINATION OF PARTICIPATION OF A RENAULT TRUCKS DEALERSHIP IN THE RENAULT TRUCKS PARTS4U CARD PROGRAMME. We retain the right to terminate the Renault Trucks PARTS4U Card programme, either wholly or partially, at any time by giving no less than 5 working days notice via email to You. A list of Renault Trucks Authorised Dealerships participating in the Renault Trucks PARTS4U Card programme can be found at www.renault-trucks.co.uk. We may add or remove Renault Trucks Authorised Dealerships from that list without notice.
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  26. CORRESPONDENCE/CHANGE OF ADDRESS
    1. If we need to write to you we shall send any correspondence relating to the Renault Trucks PARTS4U Card programme to the last registered address that you provided to us. You must notify Renault Trucks UK Ltd of any changes of address at rtparts4u@renault-trucks.com, stating your old and new addresses and your Renault Trucks PARTS4U Card number.
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  28. DISPUTE RESOLUTION
    1. If after raising any query or dispute regarding the Renault Trucks PARTS4U programme with your Renault Trucks Authorised Dealer you are still dissatisfied you may contact our Marketing Support department directly by emailing rtparts4u@renault-trucks.com
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  30. AMENDMENTS TO THE PROMOTION
    1. We may amend these Terms and Conditions at any time. You are considered to have accepted changes to the Terms and Conditions if you have not informed Us within 14 days of receiving notification of the new Terms and Conditions that You do not agree to the change or adaptation implemented, simultaneously cancelling your participation in the Renault Trucks PARTS4U Card programme.
    2. The current version of the Terms and Conditions can be found at www.renault-trucks.co.uk. The old General Terms and Conditions shall expire upon any changes made to the Terms and Conditions.