FAURIE TRUCKS LIBOURNE

Thank you very much for the welcome. Special thanks to Mr. Carlos for his expertise and understanding. Congratulations to this Renault garage.

I arrive at the parts reception desk, I say hello, the person says hello back. Two gentlemen are now at the parts reception desk, each in front of their computer. I wait and wait, I tell myself I'm the only customer there, so they'll soon ask me what I need. Well no, total indifference to my presence, to the point where it pisses me off to wait so long without anyone saying anything to me. I turn my back, I understand perfectly well that I didn't come. So for me it's simple: they'll never touch my truck given the welcome and the interest of the guys.

Hello Renault Type C 430 26-ton truck purchased new in October 2023, my only work tool Broken down on July 11, 2024 (power takeoff broke) Since the truck has been delivered to Renault Libourne Parts are supposed to arrive every 3 days But still nothing At no point do they ask how I work My company is in jeopardy And nothing, not a single piece of information This is unacceptable for such a company When will there be a solution? How do I work????? I'm waiting for a quick response and, above all, for my truck to be repaired, compensation for this month I haven't worked, and for the lease to be taken over!

Hello, having used the services of Renault truck I wondered several times if I was not in a hidden camera I had to wait months for someone to deign to do my repair. When I was finally able to recover my vehicle my bumper came off as well as the wheel arches. I had to bring my vehicle back or they dared to accuse me of my bad behavior by telling me that it was me who must have hit an animal. I had to bring in a manager who agreed with me by confirming that the worker had done his job poorly. They tell me to contact me upon receipt of the new parts to make repairs. With no return after weeks, I had to follow up with a different excuse each time (no parts from the supplier, wrong parts sent, etc.) I had to bring the van back and lose another day of work to redo the repairs. In short, I recovered my vehicle in the evening, looking more closely the next day, and seeing that it had been torn off again, bumper not even put back in its passenger compartment. I will not stop there and will contact the consumer association as well as my legal department. For the damage and my loss of earnings compared to my lost work days.

Me anos very friendly 🙂