Welcome to Renault Trucks UK
Services
Vehicle Recall Check
Renault Trucks prides itself on quality, reliability and safety for drivers, passengers, and other road users.
Occasionally, we have issues that our Engineering teams think are important enough to notify customers in order for them to be rectified. This is done in accordance with the code of practice on safety defects, as agreed between the Department of Transport and representative Trade Associations.
Over a truck's life, the owner can change, as well as the area of operation, and not all vehicles come back to a Manufacturer Service Point. This means some campaigns don’t get done.
This page allows you to check if there are any outstanding Safety or Customer notifiable campaigns on your vehicle, and find out where your closest Service Point is.
If your safety campaign starts with a C, this is a safety related defect, which is a failure due to design and / or construction that is likely to affect the safe operation of the product without prior warning.
If your technical update starts with an M or a Q, it is preventative for vehicle performance improvement.
See FAQs below.
Safety Campaign – Beginning with a C
This is a safety related defect, which is a failure due to design and / or construction that is likely to affect the safe operation of the product without prior warning to the user and may pose a significant risk to the driver, occupants, and others. This defect could be common to a number of products that have been sold for use in the United Kingdom.
Rectification of the defect should be done as quickly as possible.
If you require any more information then please follow this link to the DVSA:
Customer Notifiable Campaign – Beginning with an M or Q
A preventative activity that will bring about improvements in ongoing performance and uptime.
Frequently Asked Questions
The 17 digit VIN can be found on the registration document or Service Sheet. On Light Duty Vehicles the VIN will be on the windscreen in the bottom corner
In this case the vehicle has not been supplied by Renault Trucks
Renault Trucks will cover the cost of any technical or safety recalls
Please click here to find your local Dealer. The appointment can then be made over the phone